Contact Us

CARDMEMBER SERVICE
U.S.-based customer support team members work on your behalf 24/7 every day of the year.
PHONE:
Cardmember Service:
888.4.ATIRA.1 (888.428.4721)
For calls outside the United States:
00.1.515.457.5568

MAILING:
Cardmember Service:
ATIRAcredit
PO Box 14542
Des Moines, IA 50306-3542
Payment Address:
ATIRAcredit
PO Box 10415
Des Moines, IA 50306-0415

EMAIL:
If you have a general question or comment you may email us at info@atiracredit.com.
THIS EMAIL ADDRESS IS NOT SECURE; PLEASE DO NOT INCLUDE YOUR ACCOUNT INFORMATION. If you have an account specific question, please call using the number above.

DISPUTE A TRANSACTION:
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the MasterCard Dispute Form and mail or fax to:

Cardmember Service:
ATIRAcredit
PO Box 14542
Des Moines, IA 50306-3542
Fax:
515.457.2074

IF YOU SUSPECT FRAUD:
Call 866.518.0213 immediately to report any fraud. Complete the MasterCard Fraud Affidavit and mail or fax to:

Fraud Department:
Fraud Department
PO Box 14542
Des Moines, IA 50306
Fax:
515.457.2074